Privacy Policy

Introduction

Naturra Greenacres Tree Service respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We collect information that you provide directly to us when you request services, contact us, or interact with our website. This may include:

• Name, email address, phone number, and mailing address
• Property address and details about requested services
• Payment information for processing transactions
• Communications you send to us, including emails and phone calls
• Photos or videos of your property related to service estimates

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages visited, and the date and time of your visit. This information helps us improve our website and understand how visitors use our services.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our tree service offerings
• To process your service requests and communicate with you about appointments
• To send you estimates, invoices, and payment confirmations
• To respond to your questions, comments, and customer service requests
• To send you marketing communications about our services (with your consent)
• To detect, prevent, and address technical issues or fraudulent activity
• To comply with legal obligations and protect our legal rights

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• With service providers who assist us in operating our business, such as payment processors and scheduling software providers
• With contractors or subcontractors who perform work on your behalf
• When required by law, such as in response to a subpoena or court order
• To protect our rights, property, or safety, or that of our customers or others
• In connection with a business transfer, such as a merger or sale of assets

Any third parties with whom we share your information are required to maintain its confidentiality and use it only for the purposes for which it was disclosed.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We encourage you to use caution when transmitting personal information online.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Service records, invoices, and related information are typically retained for seven years for tax and legal purposes. You may request deletion of your information at any time, subject to our legal obligations.

Your Privacy Rights

You have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to correct inaccurate or incomplete information
• The right to request deletion of your information
• The right to opt out of marketing communications
• The right to object to or restrict certain processing of your information

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser, but disabling cookies may limit your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: